Thunderpick commits to promoting responsible gambling practices. Players must be 18 years or older to register. We provide tools for setting limits, taking breaks, and self-exclusion to help maintain healthy gambling habits and prevent problem gambling.
Deposit limits allow you to cap daily, weekly, or monthly deposits. Set these in your account settings - once activated, limits take effect immediately and prevent exceeding predetermined amounts. Increasing limits requires 24-hour cooling-off period; decreasing limits applies instantly.
Loss limits restrict total losses over specified timeframes. Configure these alongside deposit limits for comprehensive bankroll protection. The system automatically blocks further gambling once limits trigger until the period resets.
Session time reminders notify you after predetermined play duration. Pop-up alerts display elapsed time and encourage breaks. Reality checks combat time distortion common during extended gambling sessions - many players lose track of hours spent at slots or live tables.
Temporary timeout permits account suspension for 24 hours, 7 days, 30 days, or custom periods. During timeout, you cannot deposit, bet, or access games. Existing withdrawals process normally. This tool helps if you recognize problematic patterns emerging but don't want permanent exclusion.
Self-exclusion permanently closes your account for minimum 6 months to 5 years or indefinitely. Contact support to initiate self-exclusion - provide desired duration, verify identity, confirm decision. Once activated, Thunderpick blocks account access, rejects new registrations using your details, and returns pending balances minus bonuses.
Reversing self-exclusion during the exclusion period is not permitted. After expiry, accounts remain closed unless you explicitly request reactivation. The support team conducts responsible gambling assessment before allowing returns.
Multi-operator exclusion through National Gambling Board registers your exclusion across licensed South African gambling operators. Request this through provincial licensing authorities - forms available at casino security departments or directly from regulators. This prevents circumventing self-exclusion by joining competing platforms.
South African Responsible Gambling Foundation (SARGF) operates free 24/7 counselling hotline at 0800 006 008. Trained counsellors provide confidential support for problem gamblers and family members. Email helpline@responsiblegambling.org.za for non-urgent inquiries. SARGF maintains treatment network across 53 South African towns offering face-to-face therapy at no cost.
Gamblers Anonymous South Africa hosts support group meetings. Contact regional hotlines - KZN 083 783 5715, Western Cape 079 343 5283. Meetings operate peer support model where recovering gamblers share experiences and coping strategies.
Gamban software blocks gambling websites and apps across all devices. Download from gamban.com - subscription costs apply but free trials available. BetBlocker provides free alternative blocking 60,000+ gambling sites. Install on computers, phones, tablets to remove temptation.
Self-assessment questionnaires identify problem gambling signs. Warning indicators include gambling with money intended for bills, chasing losses aggressively, lying about gambling activities, neglecting work or family responsibilities. If multiple signs apply, seek professional help immediately.
South African law prohibits gambling by persons under 18 years old. Thunderpick verifies age during account registration and KYC processes. Upload government-issued ID - South African ID book, driver's license, or passport. Accounts remain restricted until age verification completes.
Parents and guardians should monitor internet usage by minors. Install parental control software blocking gambling sites. Secure payment methods and devices to prevent unauthorized access. Educate children about gambling risks and legal restrictions.
Underage gambling attempts result in permanent account closure and balance confiscation. Thunderpick reports violations to regulators. The platform cooperates with authorities investigating underage gambling incidents.
Responsible operators refuse service to intoxicated players. While online platforms cannot observe intoxication directly, we encourage avoiding gambling when judgment is impaired by alcohol or substances. Make betting decisions with clear mind to maintain control.
